TCMUK-3D Ltd is a Company registered in England number 10808349 whose registered address is at
VAT Registration Number GB272300929
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple items, the 14-day period runs from when you get the last of the batch.
This 14-day period is the time you have, to notify us of your wish to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund
You should get a refund within 14 days of either the us getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. No refund will be given if we deem the goods to have been damaged through misuse or negligence by you.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Refunding the cost of delivery
The we will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, we will only refund the basic cost.
There are some circumstances where under the Consumer Contracts Regulations you have no right to cancel.
These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that's been broken.